How do I submit a request?
To submit a request regarding the GDPR, please use the online GDPR-request from.
How does the identification and the legitimation work?
Once we have received your request, we will try to identify you in our systems. If you cannot be identified in our systems, you will receive a request for identification. Subsequently, you have four weeks time to complete the identification process though the POSTIDENT service by our partner Deutsche Post. If you have made a request relating to vehicle data, a legitimation is mandatory. For this purpose, you need to provide relevant documents, such as the vehicle identification number and proof of ownership when making a request.
How long does the enquiry take?
The processing period of a request can take up to one month, in exceptional cases longer - you will receive a response at the latest three months after receipt of your request.
How is the response given?
After your request has been processed, you will receive the response either digitally or by mail.